When the Assistant Is on the Phone and a Call

question 16

Multiple Choice

When the assistant is on the phone and a call comes in,what is the proper way to answer the second call?

• A)"Dental Office,please hold."
• B)"Dr.Smith's office.I am on the other line.Will you please call back in a few minutes?"
• C)"Dr.Smith's office,this is Maryanne.May I ask who is calling and the reason for your call?" Answer the question or explain that you are on the other line and will call her back in 10 minutes.
• D)Allow the voice mail to pick up the call.

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Definitions:

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An American politician and a five-term U.S. Senator from Arizona known for his conservative political stance and his 1964 candidacy for President.

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A violent disturbance that took place in the Watts neighborhood of Los Angeles in 1965, illustrating tensions between African American residents and the police.

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A method of aerial bombing where large areas are systematically bombed to destroy targets and demoralize the enemy.