You Are Placing a Call to a Patient Who Is

question 15

Multiple Choice

You are placing a call to a patient who is more than 90 days past due on the account.The patient states,"Let me talk to the dentist,he is an old friend." Which of the following should be your response?

• A)"The dentist is busy with other patients and cannot be disturbed."
• B)"I will let the dentist know that you wish to speak with him and he will return your call."
• C)"You could resolve this problem if you just paid your bill on time."
• D)"The dentist has given me the responsibility of making the financial arrangements."

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Definitions:

Gas Exchange

The process of exchanging oxygen and carbon dioxide between an organism and its environment, fundamental for respiration in living beings.

Larynx

The voice box located in the throat responsible for vocalization, breathing, and protecting the trachea against food aspiration.

Inhaled Dirt

Microscopic particles from the environment that are drawn into the respiratory system during breathing.

Bacteria

Microorganisms that are single-celled and can exist either as independent organisms or as parasites.