Immediately Before the Meeting the Supervisor Received a Troubling Phone

question 5

Multiple Choice

Immediately before the meeting the supervisor received a troubling phone call.Upon starting the meeting,she said to her employees,"You did a great job last week." Her nonverbal facial expression,however,reflected the feelings she was experiencing about the phone call,and,consequently,contradicted her attempt to praise her employees with positive words. They interpreted her message based on what they saw,not on what they heard,and concluded she was unhappy with them. This unfortunate miscommunication was a result of​

• A)Channel
• B)Encoding
• C)Noise
• D)​Feedback 

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Definitions:

Federal Reserve System

The central banking system of the United States, responsible for setting monetary policy, regulating banks, maintaining financial stability, and providing banking services.

Fractional Reserve System

The fractional reserve system is a banking system in which banks hold reserves that are less than the amount of their customers' deposits, allowing them to lend or invest the remainder to earn interest.

Interest-Rate Ceilings

Caps set on the interest rate that can be charged on loans, often to protect consumers from excessively high rates.

Bankers

Individuals or institutions that are engaged in the business of dealing in money, providing loans, and accepting deposits.