Immediately Before the Meeting the Supervisor Received a Troubling Phone

question 5

Multiple Choice

Immediately before the meeting the supervisor received a troubling phone call.Upon starting the meeting,she said to her employees,"You did a great job last week." Her nonverbal facial expression,however,reflected the feelings she was experiencing about the phone call,and,consequently,contradicted her attempt to praise her employees with positive words. They interpreted her message based on what they saw,not on what they heard,and concluded she was unhappy with them. This unfortunate miscommunication was a result of​

• A)Channel
• B)Encoding
• C)Noise
• D)​Feedback 

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Definitions:

Industrial Regulation

The government policies and rules designed to control or direct economic activity and market forces within specific industries.

Antitrust Policy

The use of the antitrust laws to promote competition and economic efficiency.

Social Regulation

Laws and regulations aimed at improving health, safety, and well-being in society, often implemented to correct market failures affecting the public interest.

Marginal Benefit

The additional satisfaction or value a consumer gains from consuming one more unit of a good or service.