Retail Stores Have Higher Customer Satisfaction and Productivity When Their

question 86

Short Answer

Retail stores have higher customer satisfaction and productivity when their employees represent the ________ of their customers.

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Definitions:

Maslow

A psychologist best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs.

Oral Fixation

A concept in Freudian psychology that suggests an obsession with oral activities (e.g., eating, talking, smoking) resulting from fixation at the oral stage of psychosexual development.

Passive Personality

A personality trait characterized by a tendency to be inactive or to surrender to situations or to others, without taking active steps to initiate changes or express one's own intentions.

Jurors

Members of a jury, responsible for making a decision in a legal case based on evidence presented.