Which of the Following Is an Example of Emotional Contagion

question 15

Multiple Choice

Which of the following is an example of emotional contagion?

• A)Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer.
• B)All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters.
• C)An employee who has low satisfaction at work will also have low satisfaction outside of work.
• D)An employee who is angry at work is also angry at home.
• E)When an employee's emotions are in a constant state of change