The Requirement for People to Conform to Certain "Display Rules

question 49

Multiple Choice

The requirement for people to conform to certain "display rules" in their job behaviour in spite of their true mood or emotions is known as

• A)emotional contagion.
• B)affective events theory.
• C)emotional regulation.
• D)emotional display.
• E)emotional opposition.

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Definitions:

Rheumatoid Factor

An autoantibody found in the blood that is a common indicator of rheumatoid arthritis.

Abbreviation

A method for shortening and simplifying phrases or expressions by using initial letters or parts of words.

Opening

An available or unoccupied space or opportunity.

Blood Vessels

Tubular structures carrying blood through the tissues and organs; a network of arteries, veins, and capillaries.