If Lily Has a Lot of Pent-Up Emotions at Work

question 236

Multiple Choice

If Lily has a lot of pent-up emotions at work concerning her boss and customers what would be the best way to communicate it?

• A)horizontal communication
• B)vertical communication
• C)downward communication
• D)the grapevine
• E)non-verbal communication

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Definitions:

Personnel Psychologist

A professional who applies psychological principles and techniques to workplace issues, including talent acquisition, evaluation, training, and development.

Graphic Rating Scales

A method of evaluation that uses a visual scale marked with points along a continuum to measure attitudes, feelings, or levels of performance.

Behavior Rating Scales

Tools used to assess the behaviors, personality, and competencies of individuals through standardized ratings.

Checklists

Structured lists of items to be checked or completed, used as a reminder or to ensure consistency and completeness in carrying out tasks.