Cody Is a Member of the L

question 113

Multiple Choice

Cody is a member of the L.A. Crips. The other gangs in his territory are the Bloods and Satan's Slaves. Cody feels very antagonistic toward the Bloods and Satan's Slaves. For Cody, these two rival gangs would be considered a(n) __________.

• A)formal group
• B)ingroup
• C)reference group
• D)outgroup

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Definitions:

Service Recovery

The actions a company takes after a service failure to correct the mistake and satisfy the customer.

Online Clothing Store

A website or platform that sells apparel and accessories to consumers through the internet.

Blue Shirt

Often associated with the uniform of retail employees in certain stores, symbolizing approachability and assistance.

Service Quality Standards

Benchmarks established to ensure services meet customer expectations and requirements, fostering customer satisfaction and loyalty.