All of the Following Are Methods to Form Strong Customer

question 143

Multiple Choice

All of the following are methods to form strong customer bonds EXCEPT ________.

• A) creating superior products, services, and experiences for the target market
• B) making it easy for customers to reach the appropriate company personnel and express their needs, perceptions, and complaints
• C) organizing and making accessible a database of information on individual customer needs, preferences, contacts, purchase frequency, and satisfaction
• D) running award programs recognizing outstanding employees
• E) concentrating the planning and management of the customer satisfaction and retention process within the marketing department

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Definitions:

Partnership

A business arrangement that is legally recognized, involving two or more partners sharing both management responsibilities and profits.

Articles of Partnership

A document that specifies the terms and conditions under which a partnership operates, including the rights and responsibilities of each partner.

Annual Salary

The total amount of money that an employee is scheduled to receive from their employer in a year, before taxes and other deductions.

Capital Balance

The amount of capital recorded in the financial statements of a business, reflecting the ledger value of equity ownership.