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The Average Company Loses 25% of Its Customers Each Year

question 41

True/False

The average company loses 25% of its customers each year.


Definitions:

Theory of Mind

The skill to recognize and assign mental states such as beliefs, intentions, desires, imaginings, and understanding to oneself and others, while also comprehending that others possess their own unique beliefs, desires, and intentions that may not align with one's personal views.

Object Permanence

The awareness that things still exist even if they are not currently being perceived through sight, hearing, touch, smell, or any other sensory method.

Egocentrism

A cognitive bias where an individual is unable to see a situation from another person's point of view.

Stranger Anxiety

The fear or distress that infants and young children experience when encountered by unfamiliar people, typically evident around 6 to 12 months of age.

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