________ Is the Totality of Features and Characteristics of a Product

question 52

Multiple Choice

________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

• A) Performance
• B) Value
• C) Quality
• D) Customer retention
• E) Customer loyalty

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Definitions:

Manuscript Painter

An artist who specializes in the illustration and decoration of manuscripts by hand, often seen in medieval times.

Preliminary Sketch

A rough drawing used to prepare for a more detailed artwork later.

Wat Chai Wattanaram

A historic Buddhist temple located in Ayutthaya, Thailand, known for its distinctive Khmer architecture and as a major monument of the Ayutthaya kingdom.

Stupa Towers

Buddist commemorative monuments typically housing sacred relics and used as a place of meditation, notable for their hemispherical domes.