All of the Following Are Methods to Form Strong Customer

question 143

Multiple Choice

All of the following are methods to form strong customer bonds EXCEPT ________.

• A) creating superior products, services, and experiences for the target market
• B) making it easy for customers to reach the appropriate company personnel and express their needs, perceptions, and complaints
• C) organizing and making accessible a database of information on individual customer needs, preferences, contacts, purchase frequency, and satisfaction
• D) running award programs recognizing outstanding employees
• E) concentrating the planning and management of the customer satisfaction and retention process within the marketing department

---

Definitions:

Grocery Coupons

Vouchers offered by retailers or manufacturers that provide a discount on the purchase of grocery items.

Robinson-Patman Act

A United States federal law that prohibits antitrust practices by preventing unfair price discrimination by suppliers to harm competition.

Illegal

Actions that are illegal and can be punishable by law.

Robinson-Patman Act

is a United States federal law aimed at preventing anticompetitive practices by producers, specifically price discrimination.