Examlex
Quality is the key to value creation and customer satisfaction.
Dramaturgical Concepts
Ideas from dramaturgy, a perspective in sociology that likens social interaction to theatre, where individuals present themselves in ways that will be accepted by others.
Ervin Goffman
A Canadian sociologist best known for his work on the sociology of everyday life, social interaction, and the presentation of self.
Scripted Way
suggests a predetermined or prescribed manner in which activities, responses, or processes are carried out.
Impression Management
Impression management is the process through which individuals attempt to control or influence the perceptions others have of them, often through strategic self-presentation.
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