When the Physical Product Cannot Be Easily Differentiated,the Key to Competitive

question 80

Multiple Choice

When the physical product cannot be easily differentiated,the key to competitive success may lie in adding valued services and improving their quality.The main service differentiators are ordering ease,delivery,installation,________,customer consulting,maintenance,and repair.

• A) customer limiting
• B) customer orders
• C) niche marketing
• D) customer training
• E) customer marketing

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Definitions:

Social Facts

Concepts in sociology introduced by Émile Durkheim referring to societal norms, values, and structures that exist outside the individual but exert a coercive influence on behavior.

Durkheim

French sociologist Emile Durkheim, known for his foundational contributions to the field of sociology and the study of social structures and integration.

Symbolic Interactionists

Sociologists who study how people use symbols to create meaning, develop their sense of self, and communicate with others in their social world.

Group Interactions

The ways in which individuals communicate and behave within small or large groups, impacting the dynamics and outcomes of social activities.