According to the Service-Quality Model,the Fifth "Gap" Is the One

question 97

Multiple Choice

According to the service-quality model,the fifth "gap" is the one between ________.

• A) perceived service and expected service
• B) service delivery and external communications
• C) service-quality specifications and service delivery
• D) management perception and service-quality specification
• E) consumer expectation and management perception

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Definitions:

Conversion Rate

The percentage of users who take a desired action, often used in digital marketing to measure the effectiveness of a campaign or website.

Facebook Page

A public profile created on the Facebook platform for businesses, organizations, celebrities, and public figures to share updates and engage with their audience.

Effectiveness

The degree to which a goal is achieved or a desired outcome is realized.

Facebook Page

A public profile specifically created for businesses, brands, celebrities, and other organizations to share their content and connect with users on Facebook.