A Service Company Can Differentiate Itself by Designing a Better

question 117

Multiple Choice

A service company can differentiate itself by designing a better and faster delivery system.Of the three levels of differentiation,________ describes how well suppliers handle emergencies,product recalls,and answering inquiries.

• A) reliability
• B) resilience
• C) innovativeness
• D) preparedness
• E) none of the above

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Definitions:

Limbic System

A complex system of nerves and networks in the brain, involved with instinct and mood, controlling basic emotions and drives.

Cognition

encompasses all aspects of intellectual functions and processes related to knowing, including perceiving, recognizing, conceiving, and reasoning.

Emotions And Memories

The interlinked aspects of how emotions significantly influence the creation, storage, and retrieval of memories.

Basal Ganglia

A group of nuclei in the brain involved in controlling movement and coordination.