Services Have Five Distinctive Characteristics,one of These Five Being "Pure

question 39

True/False

Services have five distinctive characteristics,one of these five being "pure service."

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Definitions:

Social Context

The environmental and cultural factors that influence the behavior and attitudes of individuals or groups.

Organizational Citizenship Behavior

Voluntary behaviors employees perform to help others and benefit the organization, beyond their formal job requirements.

Organizational Citizenship Behaviors

Voluntary behaviors exhibited by employees that are not part of their formal job requirements but that contribute to the organizational well-being.

Performance Evaluation

A systematic process for assessing an employee's job performance and productivity, typically including both objective measures, such as work completed, and subjective evaluations by supervisors.