When the Lawn Service Firm Advertises,"We Can Handle All Your

question 144

Multiple Choice

When the lawn service firm advertises,"We can handle all your lawn needs in one stop" and then requires three or four visits to satisfy you,this is an example of which of the gaps of service performance

• A) Between service delivery and translation of perceptions
• B) Between expected service and perceived service
• C) Between service delivery and external communications
• D) Between management's perception and consumers expectations
• E) None of the above

---

Definitions:

Predetermined Criteria

Specific standards or benchmarks set in advance to measure performance or judge outcomes.

Professional Health Care System

An organized network of health care providers that delivers medical services to the population.

Noncommunicable Disease

A medical condition or disease that is not transmitted from person to person, often chronic in nature, such as heart disease, diabetes, and cancer.

Cardiovascular Diseases

A class of diseases that involve the heart or blood vessels, including coronary artery disease, hypertension, heart failure, and others.