HandiTools, Inc

question 65

Multiple Choice

HandiTools, Inc., sells power tools, power tool parts, and related supplies under "full" warranties. Under the Magnuson-Moss Warranty Act, this means that HandiTools must provide​

• A) ​free repair or replacement of any defective part.
• B) ​a toll-free number for a HandiTools-approved service company.
• C) ​a complete catalog of products and parts available for sale.
• D) ​repair or replacement of any defective part at a reduced charge.

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Definitions:

Employee Development

Initiatives and programs aimed at improving staff skills, competencies, and career prospects for better performance and job satisfaction.

Compensation

The complete sum of cash and non-cash compensation given to an employee by an employer in exchange for the work done as requested.

Internal Marketing

The notion that a service organization must focus on its employees, or internal market, before successful programs can be directed at customers.

Customer Experience Management

A business strategy focused on managing and improving the entire customer experience across various touchpoints and interactions.