As with Other Online Businesses, the Customers of Biz

question 13

Multiple Choice

As with other online businesses, the customers of Biz.com are heavily reliant on the firm's reputation. For an online business, dealing in good faith

• A)can be more important than in a brick-and-mortar location.
• B)is irrelevant.
• C)involves minimal compliance with the laws of a targeted market.
• D)is not a significant part of an effective customer service program.

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Definitions:

Facial Cues

Visual signals from the face that convey emotional states, intentions, or reactions to others.

Cultural Differences

The variation in the ways of life, beliefs, norms, and behaviors among different groups or societies.

Autonomic Arousal

The involuntary activation of the autonomic nervous system, leading to physical responses such as increased heart rate, sweating, or dilated pupils, commonly associated with emotions and stress.

Cognitive Interpretation

The mental process of assigning meaning to experiences, perceptions, and information, influencing one's reaction and understanding.