Failing to Respond to the Needs of Internal Customers Will

question 28

Multiple Choice

Failing to respond to the needs of internal customers will diminish the confidence these users have in purchasing, and they may try to negotiate contracts themselves (a practice known as _____) .

• A)strategic sourcing
• B)spend management
• C)maverick buying
• D)outsourcing
• E)internal sourcing

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Definitions:

Moral Efficacy

An individual's belief in their ability to mobilize and sustain moral action in the face of challenges and opposition.

Moral Ownership

The feeling or belief that one has an ethical responsibility toward something or someone.

Moral Conation

The aspect of one's mental processes directly connected to ethics, willpower, and the motivation to act in alignment with one's moral values.

Socialized Power Orientation

A leadership approach focused on using power for the benefit of others rather than for personal gain.