Examlex
_____ is a way to achieve continuous performance improvement in an item, product, or service, but it is not a technique for cheapening a product or service by lowering quality or other performance attributes below what customers expect.
Impressions
Schemas people have about other individuals.
Negativity Bias
The psychological phenomenon in which negative experiences or emotions have a greater effect on one's psychological state and processes than neutral or positive things.
Negative Behavior
Actions or reactions that are harmful, destructive, or undesirable in social settings.
Positive Behavior
Refers to actions or patterns of action that are considered beneficial, constructive, or ethically sound by societal or specific group standards.
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