All of the Following Are Effective E-Negotiating Practices Except _____

question 2

Multiple Choice

All of the following are effective e-negotiating practices except _____.

• A)use a blended negotiation, starting with an initial face-to-face meeting or a telephone call to build essential rapport with the other party
• B)establish common ground and interests to build mutual trust
• C)use "emoticons" to counter the lack of nonverbal awareness
• D)forward e-mail negotiations to the other party's immediate superior for verification
• E)proofread the entire message, including addressees, before sending the e-mail out

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Definitions:

Communication Skills

The abilities used to convey information, thoughts, and feelings effectively through verbal and non-verbal means.

Leadership

The process of influencing others to achieve goals through verbal and nonverbal messages.

Nonverbal

Relating to communication that occurs through means other than words, including gestures, facial expressions, and body language.

Listening

The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.