Examlex
_____ can be defined as how easy the professional service provider is to do business with.
Conformity
Adjusting one's behavior or thinking to match those of other people or a group standard.
Social Loafing
The phenomenon where individuals exert less effort to achieve a goal when they work in a group than when they work alone.
Bystander Apathy
The phenomenon where individuals are less likely to offer help to a victim when other people are present.
Cognitive Dissonance
A psychological phenomenon where an individual experiences discomfort or distress from holding two or more contradictory beliefs, values, or ideas simultaneously.
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