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Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
-With respect to the three models of management ethics, discuss how technology might affect amoral management.
Aesthetic
Pertains to the nature of beauty, art, and taste and the creation and appreciation of beauty.
Kano Model
A theory for product development and customer satisfaction developed by Noriaki Kano, which classifies customer preferences into five categories: Must-Be, One-Dimensional, Attractive, Indifferent, and Reverse.
Excitement Factors
Elements or features of a product or service designed to stimulate interest, enthusiasm, or excitement among consumers.
Customer Satisfaction
An assessment of the degree to which a company's products or services exceed or fulfill the anticipations of its customers.
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