Regarding the Infant Formula Controversy, Nestlé Was Criticized for All

question 50

Multiple Choice

Regarding the infant formula controversy, Nestlé was criticized for all of these actions except:

• A) distributing free samples.
• B) providing purified water with the formula.
• C) promoting bottle-feeding over breast-feeding.
• D) the use of so-called "milk nurses."

---

Definitions:

High-Value

Denoting something that possesses considerable worth or importance, often financially or strategically.

Repeat Customers

Individuals who purchase goods or services from the same company multiple times, displaying brand loyalty.

Customer Churn

The phenomenon where customers stop doing business with a company, often used as an indicator of customer dissatisfaction or competitive disadvantages.

Cloud-Based CRM

Cloud-based Customer Relationship Management (CRM) is a platform for managing a company's interactions with current and potential customers, hosted on remote servers and accessed over the internet.