The Ability of an Organization to Effectively Identify, Acquire, Foster

question 5

Multiple Choice

The ability of an organization to effectively identify, acquire, foster, and retain loyal profitable customers is

• A) customer service.
• B) effective marketing.
• C) customer relationship management.
• D) ethical marketing.

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Definitions:

Interests

Activities, subjects, or fields that attract attention and engagement from individuals or groups.

Confrontation and Problem Solving

Addressing and engaging in direct discussions or actions to resolve disputes, challenges, or issues.

Direct Reports

Employees who report directly to a manager or supervisor.

Conflict

Refers to a situation where there is a clash of interests, values, actions, views or directions between individuals or groups.