The Initial Part of the Total Quality Management Process Is

question 64

Multiple Choice

The initial part of the total quality management process is to

• A) define quality in terms of customer expectations and requirements.
• B) develop standards and specifications for quality.
• C) design efficient production processes.
• D) develop customer satisfaction surveys.

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Definitions:

Opportunity Cost

The expense incurred by not choosing the second-best option in any decision-making process.

Higher Prices

An increase in the cost of goods or services in the market.

Quantities

The amount or number of a material or item present or available.

Peanut Butter

Peanut butter is a food paste or spread made from ground dry roasted peanuts, often enriched with various ingredients like salt, sweeteners, or emulsifiers.