The Initial Part of the Total Quality Management Process Is

question 64

Multiple Choice

The initial part of the total quality management process is to

• A) define quality in terms of customer expectations and requirements.
• B) develop standards and specifications for quality.
• C) design efficient production processes.
• D) develop customer satisfaction surveys.

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Definitions:

Goals

Specific objectives or targets that an individual, team, or organization aims to achieve within a certain timeframe.

Inventory

An amount of materials or products kept in storage.

Quality Evaluation

The process of assessing the degree to which a product or service meets specified standards and satisfies customer expectations.

Organic

Relating to or derived from living matter; in business, it often refers to growth or processes that occur naturally within the organization.