The Initial Part of the Total Quality Management Process Is

question 64

Multiple Choice

The initial part of the total quality management process is to

• A) define quality in terms of customer expectations and requirements.
• B) develop standards and specifications for quality.
• C) design efficient production processes.
• D) develop customer satisfaction surveys.

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Definitions:

"Little Albert" Study

An experiment conducted by John B. Watson and Rosalie Rayner that demonstrated classical conditioning in humans by showing how an infant named Albert became conditioned to fear a white rat.

Conditioned Response

A learned reaction to a conditioned stimulus that occurs because of previous conditioning, as demonstrated in classical conditioning experiments.

Unconditioned Response

Natural, automatic reaction to a stimulus that occurs without any need for prior learning or conditioning.

Loud Noise

A sound that is significantly high in volume and can potentially cause hearing damage or discomfort.