Which of the Following Techniques Is Used to Improve Customer

question 94

Multiple Choice

Which of the following techniques is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

• A) Sales automation
• B) Collaborative filtering
• C) Order processing
• D) Knowledge management

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Definitions:

Business Leaders

Individuals in senior positions within companies who make strategic decisions, guide direction, and inspire employees toward achievement of organizational goals.

Mumford's Skills Model

A framework proposing that leadership effectiveness is a function of a leader's competencies in problem-solving skills, social judgement skills, and knowledge.

Competencies

Refers to the skills, knowledge, abilities, and behaviors that contribute to an individual's ability to perform a task or job effectively.

Leader Performance

The effectiveness with which a leader achieves the goals of an organization or team, often measured in terms of outcomes and follower satisfaction.