Which of the Following Techniques Is Used to Improve Customer

question 94

Multiple Choice

Which of the following techniques is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

• A) Sales automation
• B) Collaborative filtering
• C) Order processing
• D) Knowledge management

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Definitions:

Youngest Child

The last-born individual in a family, who may experience different parental expectations and family dynamics than their older siblings.

Rooting

The turning of an infant’s head toward a touch, such as by the mother’s nipple.

Stimuli

External or internal factors that provoke a response in the nervous system or other bodily systems.

Cognitive Powers

The capacity of the brain to perform mental activities, including reasoning, problem-solving, and decision-making.