In the Context of Knowledge Management, Which of the Following

question 77

Multiple Choice

In the context of knowledge management, which of the following tasks is performed by the chief knowledge officer (CKO) in an organization?

• A) Ensuring that key knowledge resources are properly collected, stored, and disseminated among the consumers
• B) Ensuring that the organization profits from knowledge resources
• C) Focusing on gaining and leveraging a keen understanding of consumers
• D) Identifying groups of people based on common interests and recommending products or services

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Definitions:

Online Sales

The act of selling goods or services over the Internet.

Product Variety

The range of different items or models that a company offers to meet diverse customer needs and preferences.

Omni-Channel Retail

A multi-channel approach to sales that aims to provide the customer with a seamless shopping experience, whether they are shopping online, by phone, or in a physical store.

Shopping Experience

Refers to the overall perception and satisfaction of customers when purchasing products or services, influenced by factors like customer service, store layout, and product availability.