Which of the Following Statements Is True of Customer Relationship

question 39

Multiple Choice

Which of the following statements is true of customer relationship management?

• A)It involves linking all processes of a company from its customers through its suppliers.
• B)It tries to convince potential customers to buy, even if the seller knows that the customer and the product are mismatched.
• C)It is used more by sales-oriented firms than market-oriented firms.
• D)It is most extensively used by production-oriented firms.

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Definitions:

Reciprocal Helping

A social behavior where individuals help others with the expectation that these others will help in return in the future.

Life-Threatening Shock

A severe medical condition where the body is not getting enough blood flow, leading to vital organs not functioning properly, and is potentially fatal.

Scientific Enterprise

The organized and systematic inquiry into natural phenomena and the quest for knowledge through experimentation and observation, leading to an understanding of the natural world.

Delivering Shock

Administering an electrical shock to an individual or animal, often used in psychological experiments to study behavior.