Which of the Following Statements Is True of an Express

question 62

Multiple Choice

Which of the following statements is true of an express warranty?

• A)It gives the impression of environmental friendliness to a product.
• B)It is an unwritten guarantee that a good or service is fit for the purpose for which it is sold.
• C)It prohibits other firms from using a brand or part of a brand without permission.
• D)It ranges from simple statements to extensive documents written in technical language.

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Definitions:

Maintaining Goodwill

The effort to preserve or enhance positive relationships and reputation with others, often through ethical behavior and communication.

Buffers

Statements or elements in communication that soften the impact of a message, often used to prepare the recipient for bad news or criticism.

Apologize

Expressing regret or sorrow for having wronged someone, often as a way to repair a relationship.

Negative Messages

Communications that deliver unfavorable, disappointing, or unwanted news to the recipient.