In the Context of Service Quality, Which of the Following

question 55

Multiple Choice

In the context of service quality, which of the following statements is true of reliability?

• A)It involves being caring and paying individualized attention to customers.
• B)It involves providing prompt service to customers.
• C)It is performing the service right the first time.
• D)It refers to the knowledge and courtesy of employees.

Understand the legal standards set by Supreme Court cases on the treatment of inmates, including cases of excessive force and sexual assault.

Recognize the prevalence and impact of sexual abuse on inmates, with an emphasis on vulnerable populations like transgender inmates.

Comprehend the officer subculture within prisons and how it influences treatment of inmates and use of discretion.

Identify and evaluate the policies regarding housing and treatment of transgender inmates in different jurisdictions.

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Definitions:

Social Theory

A framework or set of ideas that aims to explain how societies function, change, and develop.

Indirect Costs

Expenses not directly attributable to a specific product or service but necessary for the general operation of a business.

Deontological Theories

Ethical theories positing that the morality of an action depends on its adherence to rules or duties, regardless of the outcome.

Motives

The reasons or driving forces behind individuals' actions or decisions.