In the Context of Service Quality, Which of the Following

question 55

Multiple Choice

In the context of service quality, which of the following statements is true of reliability?

• A)It involves being caring and paying individualized attention to customers.
• B)It involves providing prompt service to customers.
• C)It is performing the service right the first time.
• D)It refers to the knowledge and courtesy of employees.

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Definitions:

Network Based

Pertaining to systems, processes, or applications that operate or communicate over a computer network.

Sensor

A device used to gather information by the conversion of a physical occurrence to an electric signal.

Controller

A device or software that manages and directs the operation of other devices or systems.

Open-Loop System

A type of control system that operates without using feedback to adjust its input for the desired output, making it less accurate.