Service Delivery Can Be Improved By

question 13

Multiple Choice

Service delivery can be improved by:

• A)implementing a no-return policy after sale.
• B)maximizing wait times for customers.
• C)increasing the costs of services provided.
• D)choosing the right distribution channel.

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Definitions:

Social Loafing

The phenomenon where individuals exert less effort when working in a group compared to when working alone.

Social Acquiescence

The tendency of individuals to agree with others or comply with social norms, often to maintain harmony or avoid conflict.

Social Competence

The ability to handle social interactions and relationships effectively and appropriately.

Attitudes

Psychological tendencies expressed by evaluating a particular entity with some degree of favor or disfavor.