What Is a Standardized Survey and Data Collection Method for Measuring

question 29

Multiple Choice

What is a standardized survey and data collection method for measuring patients' perspectives on hospital care?

• A) Physician Quality Reporting Initiative
• B) Home Health Compare
• C) The Leapfrog Group
• D) Hospital Consumer Assessment of Healthcare Providers and Systems

---

Definitions:

Relational Repair

Actions and efforts aimed at resolving conflicts and restoring trust and understanding in a damaged relationship.

Direct Communication

A form of interaction where messages are conveyed explicitly and directly between parties.

Immediate Feedback

Immediate feedback refers to receiving a direct response right after an action or performance, enabling quick learning and adjustment.

Active Listening

The practice of paying full attention to a speaker, understanding their message, and responding thoughtfully.