Dental Practices That Use Office Policies and Standards Have Employees

question 12

Multiple Choice

Dental practices that use office policies and standards have employees with higher stress levels and job dissatisfaction. Employees do not like to be told what their job entails.

• A) Both the statement and the reason are correct, and they are related.
• B) Both the statement and the reason are correct, but they are not related.
• C) The statement is correct, but the reason is not.
• D) The statement is not correct, but the reason is correct.
• E) Neither the statement nor the reason is correct.

---

Definitions:

Active Listening Skills

The ability to fully concentrate, understand, respond, and remember what is being said in conversations.

Digital Age

A period in human history characterized by the widespread use of digital technology and the internet.

Cell Phone Etiquette

Guidelines and manners for respectful and considerate use of cell phones in public or shared environments.

Voice Mail

An electronic system that allows messages to be received and stored for playback by the intended recipient.