If You Are Listening Mainly to Understand the Speaker's Message

question 46

Multiple Choice

If you are listening mainly to understand the speaker's message, you are engaging in

• A) empathic listening.
• B) active listening.
• C) content listening.
• D) critical listening.

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Definitions:

Limited Warranty

A warranty that is restricted to certain parts, certain defects, or has a specified time limit.

Continuous-yes Close

The continuous-yes close is a sales technique where the salesperson asks a series of questions designed to elicit affirmative answers, leading to a positive response on the sale.

Labor Coverage

An insurance or warranty term that covers the cost of labor in the repair or replacement of covered items.

Alternative Close

A sales technique where the salesperson presents multiple options to the prospect, indirectly nudging them towards making a decision.