Selective Listening Refers to

question 43

Multiple Choice

Selective listening refers to

• A) letting one's mind wander until something personally relevant is said.
• B) a highly focused form of listening.
• C) listening only long enough to get a word in edgewise.
• D) a form of defensive listening.

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Definitions:

Non-Value-Added

Activities or processes that do not add value to a product or service from the customer's perspective, potentially leading to unnecessary costs.

Value-Added

The enhancement a company gives its product or service before offering the product to customers, which can differentiate a company in the market, increase product value, and command a higher price.

Design Engineering

The branch of engineering focused on the design, development, and testing of products, systems, or structures, ensuring they meet specified requirements.

External Failure Cost

Costs incurred when a product or service fails to meet quality standards after it is delivered to the customer, including returns, repairs, and warranty claims.