When Receiving Business-Related Phone Calls

question 30

Multiple Choice

When receiving business-related phone calls,

• A) it is perfectly acceptable to put the caller on hold without explanation.
• B) you should use frequent verbal responses (such as, "I see") to show that you are listening.
• C) it is impolite to say things such as, "I understand" while the other person is speaking.
• D) do none of the above.

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Definitions:

Facet Satisfaction

The level of contentment one feels with various aspects of their job, such as pay, working conditions, or coworkers.

Equity Equation

An approach in organizational behavior focusing on fairness and justice in the allocation of resources and treatment of individuals.

Inputs

Resources, such as time, labor, and materials, used in the production process to create outputs or goods and services.

Outcomes

The results or consequences of an action or situation, often measured to assess the effectiveness of interventions or decisions.