Using Humor in Business Messages Is

question 52

Multiple Choice

Using humor in business messages is

• A) usually not effective, and is always inappropriate for formal and intercultural messages.
• B) an effective way to build strong relationships with clients you are not familiar with.
• C) appropriate for external messages, but never for internal.
• D) none of the above.

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Definitions:

Assertive Communication

A style of communication in which individuals express their needs, desires, and opinions directly and respectfully.

Aggressive Communication

A style of communication where individuals express their needs, wants, or feelings in a forceful or hostile manner.

Worldview

The fundamental cognitive orientation of an individual or society encompassing the entirety of the individual or society's knowledge and point of view.

Symbolic Interaction Theory

A sociological theory that examines how individuals and society interact through the meaning of symbols and language, including how personal identities are constructed.