The Close of a Routine Reply or Positive Message Should

question 78

Multiple Choice

The close of a routine reply or positive message should

• A) explain the reasons for any negative information you have included.
• B) offer an explanation for why this decision was made.
• C) clearly state who will do what next.
• D) create some ambiguity, so the audience will be more likely to contact you.

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Definitions:

Zero Defects

A management philosophy aiming at reducing defects and ensuring quality by doing things right the first time.

Real Costs

The total cost of manufacturing or acquiring a product or service, including all expenses such as raw materials, labor, and overhead.

Quality Control

The systematic process to ensure that products or services meet defined standards and requirements through consistent measurement and corrective actions as necessary.

Defects Increase

Refers to a scenario where the number of flaws or errors within a product, process, or system rises, potentially reducing quality and customer satisfaction.