When Responding to a Request for Adjustment When a Third

question 28

Multiple Choice

When responding to a request for adjustment when a third party is at fault, the best approach is to

• A) respond promptly, explaining how the problem will be solved.
• B) refuse the claim and suggest that the customer sue the third party.
• C) honor the claim but explain that your company was not at fault.
• D) refuse the claim but forward the paperwork to the third party.