When Responding to a Request for Adjustment When a Third

question 28

Multiple Choice

When responding to a request for adjustment when a third party is at fault, the best approach is to

• A) respond promptly, explaining how the problem will be solved.
• B) refuse the claim and suggest that the customer sue the third party.
• C) honor the claim but explain that your company was not at fault.
• D) refuse the claim but forward the paperwork to the third party.

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Definitions:

Market Value

The current quoted price at which an asset or a company can be bought or sold on the open market.

Declaration Date

Date on which the board of directors passes a resolution to pay a dividend.

Dividend

A portion of a company's earnings that is paid to shareholders, usually on a regular basis.

Corporate Dividend Payout

The part of a company's profits paid out to shareholders as dividends.