The Buffer of a Negative Message

question 3

Multiple Choice

The buffer of a negative message

• A) is a form of apology.
• B) should be neutral and noncontroversial.
• C) should be very vague about the subject of the message.
• D) implicitly says no.

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Definitions:

Negative Impact

The adverse outcomes or effects that an action, decision, or event can have on an individual, community, environment, or organization.

Corporate Social Responsibility (CSR)

A company framework that includes social and environmental considerations within its operational activities and engagements with stakeholder groups.

Quantitative Measurements

The process of determining the quantity, amount, or range of something as established by numerical values.

Qualitative Measurements

The assessment of characteristics, attributes, or properties by means of subjective judgments or observations rather than by numerical measurements.