One Way to Be Tactful When Giving Your Reasons for Bad

question 39

Multiple Choice

One way to be tactful when giving your reasons for bad news is to

• A) explain why the decision is good for you and your company.
• B) apologize for having to be the bearer of bad news.
• C) explain that the decision is based on company policy.
• D) highlight, if possible, how your negative decision benefits the recipient.

Comprehend the importance of visual aids, demonstrations, and dramatics in making persuasive sales presentations.

Recognize the ethical considerations in sales demonstrations and presentations.

Appreciate the role of customer engagement and participation in effective sales demonstrations.

Distinguish between the various visual aids and their appropriate use in sales presentations.

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Definitions:

Machiavellianism

A personality trait that involves manipulation and a strategic disregard for morality to achieve one’s goals.

Job Burnout

A state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress at work.

Decreasing Efficiency

A situation where the output of a process decreases relative to the input over time.

Deteriorating Health

A decline in physical, mental, or emotional well-being.