In the Close of a Negative Message, You Should

question 32

Multiple Choice

In the close of a negative message, you should

• A) express concern over possibly losing the reader's business.
• B) avoid uncertainty.
• C) ask for feedback on whether the decision is acceptable to the reader.
• D) encourage the person to write or call to discuss the situation further.

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Definitions:

Influence Processes

The methods and techniques used to affect the attitudes, behaviors, or perceptions of others.

Contingency Theory

Contingency theory asserts that the effectiveness of leadership or decision-making processes depends on the context or environment in which they occur, suggesting there is no one best way to manage or lead.

Empowerment Theory

A psychological approach that focuses on enabling individuals to gain control, authority, and influence over their own lives and the decisions that affect them.

Influence Events

Events or occurrences that have the power to impact decisions, behaviors, or the outcome of a situation significantly.