The Close of a Negative Message Should End with a Statement

question 18

True/False

The close of a negative message should end with a statement such as We hope you will continue to do business with us.

---

Definitions:

Axon

A long, slender projection of a nerve cell that typically conducts electrical impulses away from the neuron's cell body.

Soma

The body of a neuron, containing the nucleus and metabolic machinery necessary for maintaining cell functions.

Acetylcholine

A neurotransmitter in the nervous system involved in muscle activation, memory formation, and the modulation of other neural activities.

Monoamines

A group of neurotransmitters, including dopamine, serotonine, and norepinephrine, that play key roles in regulating mood, arousal, and cognition.